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Knowledge base

Exact commands, tested on our own images, updated when they stop being true. If a guide here is wrong, tell us — we fix documentation faster than we ship features.

13 articles across 6 categories — browse below

Most read

1Connecting to your Windows RDP for the first time48,210 views · updated Jun 2026
2Connecting to your Linux VPS over SSH39,104 views · updated May 2026
3Allowing more than two simultaneous RDP users31,450 views · updated Mar 2026
4How to change the RDP port on Windows Server27,890 views · updated Apr 2026

Getting started

First login, credentials, anonymous ordering, control panel basics.

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Ordering anonymously: a practical checklistThe five links in the chain, in the order they matter, and which ones are yours rather than ours.Connecting to your Windows RDP for the first timeWhere to find your credentials and how to connect from Windows, macOS, Linux, Android and iOS.Connecting to your Linux VPS over SSHPassword and key-based login from every major client, plus what to do when the host key changes.Reinstalling or changing your operating systemWipe and rebuild any instance in 3-6 minutes, free, as many times as you want.Backups vs snapshots: what we offer and when to use eachAutomated nightly backups, manual snapshots, and how to restore either one.

Windows

RDP configuration, users, licensing, updates.

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How to change the RDP port on Windows ServerRegistry change, firewall rule and verification — three commands and a reboot.Allowing more than two simultaneous RDP usersThe default limit, the licensed way to raise it, and how much hardware each user needs.

Linux

SSH, firewalls, panels, custom images.

1
Installing Docker and Docker Compose on a VPSThe official installation path for Ubuntu and Debian, plus the settings that avoid trouble later.

Networking

IPs, rDNS, ports, DDoS, routing.

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Setting up reverse DNS (PTR) recordsSelf-service rDNS from the client area, and why it matters for mail delivery.Adding an additional IPv4 addressOrder an extra IP and configure it on Windows or Linux.

Billing

Invoices, crypto payments, renewals, refunds.

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Paying an invoice with cryptocurrencySupported coins, network fees, confirmations, and fixing under/overpayments.How to request a refundThe 72-hour money-back guarantee: what qualifies, how to claim, how long it takes.

Troubleshooting

When something is not behaving.

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My server is unreachable — diagnostic checklistWork through this in order before opening a ticket. Most cases resolve in step 3.

Cannot find it?

Tickets are answered 24/7 by engineers, with a median first reply of 12 minutes. There is no tier-1 script to get past.

Open a ticket Read the FAQ