Refund Policy

Why this exists

Cryptocurrency payments cannot be reversed, so the chargeback right you would have with a card does not exist here. This guarantee is the contractual replacement. We honour it without argument — our refund rate has been 1.4-1.6% every year since 2020, and the reputational cost of fighting a refund would exceed the refund.

Covered

• Your first order of a given plan, within 72 hours of delivery.
• Any reason at all, including "it is not what I needed" and "I changed my mind".
• Cases where the server does not perform as advertised at any time — these are handled as a fault first, and refunded if we cannot fix it.

Not covered

• Renewals and upgrades. The window applies to first orders.
• Second and subsequent orders of the same plan.
• Services terminated for an AUP violation.
• Additional IPv4 addresses that have been assigned and used.
• Custom or dedicated hardware builds, which are marked non-refundable at the point of sale.
• Requests made after the 72-hour window has closed.

How to claim

1. Open a ticket in the client area under Billing, or email [email protected] from your account address.
2. Include your order ID and a receiving wallet address on the same network you paid from.
3. We approve within one business day and broadcast the transaction the same day.

How refunds are calculated

Refunds are sent in the asset you paid with, valued at the USD amount of the original invoice. If the coin price rose since you paid, you receive fewer coins for the same dollars; if it fell, you receive more. Network fees for the outbound transaction are deducted, which is typically under $1 on TRON or Solana and can be several dollars on Bitcoin or Ethereum mainnet.

If you would prefer account credit instead, we apply 110% of the invoice value — it costs us no network fee, so we pass that back.

SLA credits are separate

Outside the guarantee window we do not refund, but we do issue automatic service credits whenever monthly availability for an instance falls below 99.9%. You never have to ask for these; they appear on your next invoice. See the SLA for the credit schedule.

Cancellation without refund

You can cancel any service at any time from the client area. Cancellation stops future renewals; it does not refund the remaining prepaid term outside the cases above. The service continues to run until the end of the paid period.