---
canonical: "https://rdpforge.com/status"
updated: "2026-09-25"
brand: "RDPForge"
title: "Service information and support"
---

# Service information and support

Check the client area for your order and service details. For a current incident or an access problem, contact support with the affected service and the time it occurred.

## Order progress

Payments are verified automatically. Server preparation follows confirmation. Keep your order reference and use the order status for progress on the selected service.

 [Open the client area](https://rdpforge.com/client-area)

## Report a service issue

Include the service reference, region, time, symptoms and relevant error messages. Never include passwords or private keys.

 [support@rdpforge.com](mailto:support@rdpforge.com)

## Availability commitment

The SLA provides a 99.9% monthly availability commitment per instance, with eligibility, exclusions and a service-credit schedule. This page does not publish a live monitoring feed.

 [Read the SLA conditions](https://rdpforge.com/legal/sla)

[Contact support](https://rdpforge.com/contact)  [Review connection checks](https://rdpforge.com/kb/server-is-unreachable-checklist)